Returns Policy

Apollo RV Parts Returns & Exchange Policy

We're always here to help you if you have any issue with a product. That's why we have an Australian based team ready to help you with any questions or issues via phone or email.

When can you return or exchange a product? 

Faulty Products:

Every product we sell comes with a manufacturer's warranty. If you run into any issues with a product, you can contact us via phone, email, or chat and we will let you know how to contact the relevant manufacturer and help you through their warranty process.

The details of the manufacturers’ warranties are set out on their respective websites. Please feel free to contact us if you have any questions about them.

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Please contact us at apollorvparts@apollocamper.com for further information. You can also call us at 1800 825 867

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